Parent Pain Points

• The Fee Dues are not available immediately for reference

Unless the parents visit the school physical they are not sure about their wards fee dues.

• Inconvenient method of Fee Collection

Most of the schools collect fee in their school fee counters, hence parents have to wait in long queues to pay their wards fees.

• School accepts only cash /DD

Most schools & colleges don’t accept cheques; instead have a Cash only policy or take Demand Draft.

• Parents find it difficult to take time off from work to pay fees

Since school timings coincide with parent’s work timings, parents are not able to take time off from work, to stand in a queue to pay the fees.

• No reminders

Majority of the schools do not remind the parents about fee deadlines. The problem becomes compounded when the fee cycles are either quarterly or term wise.

• Late payment fines

The exorbitant late fee fines ends up irritating the parents.

• Embarrassment to the student

The message regarding the nonpayment of fees is sent through the students, and it is conveyed in the classroom in front of their classmates.

• The fee collection cycles is repeated 4-6 times a year

Parents go through the above pain as many times in a year.

Institution Pain Points

• Institution’s cash flow gets affected due to fee defaults

Non collection of Fee on time puts a lot of stress on management and it effect the cash flows of the Institution .

• Research shows that parents default due to lack of time rather than money

School fee is considered a very important payment for parents, they default this payment only due to lack of time.

• The inconvenience results in parent’s anger

When parents have to stand in long queues and take day off from their work, it angers them and they show frustration towards the school staff.

• Affects the school image

When school don’t care about the parents’ convenience the parents get the disappointed with the school.

• Cash Management

Schools run a big risk in collecting huge sum of cash, the staff has to be efficient and trustworthy they have to deposit the same in bank.

Benefits to Parents

• eFee Module

The offering comes with eFee Online Module, here every Parent gets a unique login/password. Using this facility they can view detailed break up of various fee types and can also view other information like Circulars, Event Calendars & Alerts from school. This information is updated regularly by the institutions.

• SMS Reminders to Parents

This is a very valuable service. Parents get sms reminders at regular intervals.

• Training to Parents

The training for the parents is conducted at the school, and User Manuals are provided.

• TAG Help Desk

The moment a parent clicks on the TAG Button, an Agent comes online to guide the parent through the payment process and answer their queries.

• Voice Support Help Desk

12 hour Help Desk is setup to receive user calls and answer their queries.

Benefits to Management

• Lycee Fee Module

This is a Cloud offering, fee payments could be made through various modes - credit cards, Direct Debit, Mobile payment gateway, Standing Instructions, digital wallet or by Cash/Cheques in Banks, payment information is synchronizes with the Lycee Fee Management Module.

• E-Governance

The School Accountant or Management will be able to view the collection using this module, and generate fee receipts and send it to the parents. This module will also hold the data about the students and the fee demand.

• SMS Reminders to Parents

Our system sends SMS reminders at regular intervals.

• Parent Training

TAG help desk will conduct training programs for parents on how to use this service, these trainings could be taken from the comfort of their home or office at any time…any place.

• One Stop Solution

The institution need not have to talk to individual banks, or invest in high-end secure servers, authentication certificates or expensive Back Office support services. The eFee Service offers seamless integration of all payment modes. TAG Help Desk will be the single point of contact, to handle end-to-end integration e-fee and the educational institution.

• Training the staff

Appropriate training would be provided to the user of eFee.

• Don’t have to change existing Banking relationship

The institution doesn’t have to change its bank, the fee collection will be transferred to the existing account.

Parents Feedback Dear Parent,
We request you to kindly fill the feedback form, this will help us to understand your needs better, and we could deliver services that will be best suited for you. Our only endeavour is to relive you from the pain of standing in long queues to make fee payments, and to avoid embarrassment to your ward for non-payment of Fee.

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School Feedback Dear Patron,
We request you to kindly fill the feedback form, this will help us to understand your needs better and we could deliver services that will be best suited to you. Our only endeavour is to relive you from the pain of long queues for fee payments, and to avoid parent fury and the chaos during the fee collection.

-- Select Feedback on the service -- We want to implement this service It is a must to have service It is a good to have service This is our immediate requirement -- Select Get In Touch -- call us send us more information arrange for a demo we will get in touch

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